Questions/Answers

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  • What can I recycle?

    The Town of Blowing Rock contracts with GDS to provide Residential Curbside Recycling. Residential recycling is picked up on the east side of Hwy 321 on Thursday and on the west side of Hwy 321 on Friday. Please click here to view a complete list of the routes and what can/cannot be recycled. Please contact Town Hall for more information.

    Town Hall 828 295-5200

  • Is it mandatory that businesses participate in the Town’s recycling program?

    Within the Town of Blowing Rock, it is mandatory that businesses participate in the Town’s recycling program. As of July 1st, 2003, the town transferred the responsibilities of the Recycling Department to the Public Works - Sanitation Division. The Sanitation Division will collect cardboard only on a Wednesday-only schedule from businesses,then haul the recyclable materials to the County Recycling Center. Cardboard must be broken down flat to be available for pick up.

    Due to Town collection costs, all large volume commercial recycling customers (determined based on historical Town recycling collection volumes) will be required to contract privately for recycling collection. For further questions pertaining to the policies, please contact Town Hall.

    Town Hall 828 295-5200
  • Will the Town of Blowing Rock pick up Christmas Trees?

    Yes. The Town will start picking up Christmas trees right after New Years, until the end of January. You will need to place the tree at the roadside at the same location you have your garbage picked up. Please do not include it in your regular garbage.

    Public Works 828 295-5200

  • What is the Town policy if you experience broken pipes?

    Section 14-15.1 (Customer Service Line Leaks or Breaks (Adjustments) found in Part 1, Chapters 1-15 of the Blowing Rock Town Code explaines that policy.

    Town Hall 828 295-5200

  • Who is responsible for clearing snow from the driveways after the Street Department has cleared the main roads?

    The homeowner is responsible for clearing their driveway or hiring someone.

  • How can I dispose of large appliances?

    Large disposable items, including appliances, mattresses, televisions, furniture, water heaters, etc. are picked up once a year, usually during May. The Town will schedule the date a month in advance. Do not put appliances out until the week of pickup, or you may be subject to a fine.

    Discarded refrigerators, freezers or similar appliances with doors that pose an accidental trapping hazard MUST HAVE THE DOORS REMOVED before setting out for collection. For complete information, contact Town Hall.

    Town Hall 828 295-5200

  • When will the Town pick up bulky items?

    Bulky items include lamps, telephones, small hand appliances, clothes, buckets, plastic containers. Place at the curb (yard side) for collection on the same day as your household garbage. Miscellaneous items resulting from cleaning your garage, attic, storage shed, or closet are picked up with your regular garbage. The Town does not pick up construction material debris.

    The extent of such Town collection service shall not include major deposits of unwanted or abandoned furniture, appliances or incidentals related to construction projects. The Town picks up items such as these once a year usually during May. The Town will schedule the date a month in advance. Do not put this type of trash out until the week of pickup or you may be subject to a fine. For more information, contact Town Hall.

    Town Hall 828 295-5200

  • Is there a town cemetery?

    The Town owns and operates Woodlawn Cemetery located off Highway 321 close to the Blue Ridge Parkway. Questions regarding lot sales or any other comments or questions should be directed to Town Hall.

    Town Hall 828 295-5200
  • Where can I request the repair and installation of curb and gutter?

    To request the repair and/or installation of curb and gutter, contact Town Hall.

    Town Hall 828 295-5200
  • What should I do if there is any problem with drainage?

    Storm drainage systems within Town street right-of-ways are maintained by the Town. Storm drainage systems outside Town street right-of-ways are the responsibility of the property owner.

    For public right-of-way maintenance issues and to report clogged, non-functioning or damaged storm drains, contact Town Hall. Do not place grass clippings, leaves, brush, etc. in the street curb/gutter area that would restrict water flow. This will assist in preventing clogged drainage arteries.

    For other questions regarding drainage, contact Town Hall.

    Town Hall 828 295-5200

  • What should I do if I need a driveway or connecting road?

    Plans for new driveways and/or connecting roads to town streets must be approved by Planning and Inspections 828 295-5240

    For information pertaining to construction please contact Town Hall 828 295-5200

    For changes or maintenance related to state maintained roads, please call the North Carolina Department of Transportation 828 265-5380

  • Do I have any responsibility for maintaining drainage, storm sewer or backwater easements?

    Drainage, Storm Sewer or Backwater Easements

    These areas vary in width and are used to convey stormwater runoff from properties upstream to properties downstream. For the exact location and dimensions of a drainage or storm sewer easement on your property, refer to your property survey or the recorded plat for your subdivision. Drainage and storm sewer easement maintenance is the responsibility of the property owner. Maintenance by the homeowner is important, especially keeping larger vegetation cleared so as not to block or hamper the conveyance of storm runoff. Such easements may contain a channel covered in grass, concrete or rip rap; a wetland area; a natural creek; an underground pipe or an undefined "natural" channel. During heavy rains, water will flow outside drainage channels, creeks, easements, etc. and overflow into yards. Fences running perpendicular into these easements are discouraged, as they block the conveyance of storm runoff. If you notice a problem with drainage pipes, contact Town Hall at 828 295-5200.

  • What do I need to know about sanitary sewer or water line easements?

    These areas vary between 25 and 40 feet in width and contain one or more underground pipes and above-ground manholes. For the exact location and dimensions of sanitary sewer or water line easements on your property, refer to your property survey. Sanitary sewer and water lines and manholes are maintained by the town. The property contained within the easement will be minimally maintained for access by the town. Property owners who desire a higher quality lawn across sewer easement areas may handle maintenance of the area. In no event may fences or other structures be placed on sanitary sewer or waterline easements. Vegetation is restricted to low groundcovers, and this vegetation is to be maintained by the property owner and shall not restrict access by the town for inspection or maintenance activities. For questions about a sanitary sewer or water line easement, contact Town Hall.

    Town Hall 828 295-5200

  • How can I dispose of my furniture, leaves, brush, and other bulky items?

    Bulky items include lamps, telephones, small hand appliances, clothes, buckets, plastic containers. Place at the curb (yard side) for collection on the same day as your household garbage. Miscellaneous items resulting from cleaning your garage, attic, storage shed, or closet are picked up with your regular garbage. The Town does not pick up construction material debris. Residents that contract with licensed arborists or tree removal services shall be solely responsible for hauling and disposing of tree trimming and brush. The Town will not haul debris from these activities.

    The extent of such Town collection service shall not include major deposits of unwanted or abandoned furniture, appliances or incidentals related to construction projects. The Town picks up items such as these at least once a year. The Town will schedule the date or dates a month in advance. Do not put this type of trash out until the week of pickup, or you may be subject to a fine. For more information on additional pickup(s) at a cost to the resident, contact Town Hall.

    Town Hall 828 295-5200

  • When will I receive my garbage bill?

    The Town of Blowing Rock sends out invoices for water, sewer and garbage bills (utility bills) bi-monthly. These are mailed during the last week of the month for the previous two month's service based on usage. The full amount is due approximately 30 days from the date of the bill.

    Town Hall 828 295-5200
  • What items are considered hazardous waste?

    Some items are not appropriate for disposal in a sanitary landfill and should not be included in your curbside container. Items like pesticides, herbicides, used motor oil, antifreeze, solvents, thinners, pool chemical containers, etc. are considered "hazardous households wastes." Town policy prohibits the pick up of these items. Please contact the Watauga County Sanitation Office for further information.

    Watauga County Sanitation Office 264-5305

  • When will residential garbage be collected?

    The Town of Blowing Rock provides once a week residential curbside collection. Residential trash is picked up on either Monday or Tuesday depending upon the location of the residence. The Town also provides commercial garbage collection three times a week with pick-up days on Monday, Wednesday, and Friday. For any questions or further information, please contact Town Hall.

    Town Hall 828 295-5200
  • Who assigns my house number?

    The Town of Blowing Rock does not assign house numbers. This is done by the county. Please contact Watauga County 828 265-8043 or Caldwell County 828 757-1300

  • How does the Town of Blowing Rock deal with garbage?

    Watauga County does operate a landfill, however it cannot support all of the trash that is produced by the Town of Blowing Rock, and other municipalities in the county. The Town of Blowing Rock transfers all garbage to the Watauga County Sanitation Office where some of the garbage is sent to another location.

    For questions pertaining to garbage pick-up - See Solid Waste Collection - Garbage

    For questions pertaining to the disposal of garbage, contact Watauga County Sanitation Office 264-5305 Town Hall 828 295-5200

  • What do I need to know about lawn sprinklers?

    Irrigation/Sprinkler Systems

    Town policy requires all irrigation systems be equipped with a backflow prevention device and a separate irrigation/sprinkler meter. For more information, contact Town Hall.

    Town Hall 828 295-5200

  • Who should I contact to repair existing paved roads?

    For information on the repair or resurfacing of existing paved roads, please contact Town Hall.

    Town Hall 828 295-5200

  • How can I report potholes?

    Report potholes on Town-maintained streets to Town Hall 828 295-5200

    Report potholes on state-maintained roadways to the NCDOT Maintenance 828 265-5378

  • What are Rights-of-Way?

    Rights-of way are areas that contain and run along public streets where underground utilities, roadways, sidewalks and private utility facilities are located. Rights-of-way typically include the street and sidewalk areas plus varying amounts of property on the outside of these two areas. Public streets and public underground utilities are maintained by the town. Refer to your property surveys for locations and dimensions. For additional information, contact Town Hall.

    Town Hall 828 295-5200

  • What should I do when a sewage blockage occurs?

    When a blockage occurs Monday through Friday 8 a.m. - 5 p.m. (excluding holidays) contact Town Hall 828 295-5200

    When a blockage occurs during non-office hours, contact the Police 828 295-5210

    The Town will access the system to determine if the blockage is on the Town's side of the sewer line or the homeowner's side of the sewer line. The Town will clear blockages that occur on the Town's side of the sewer line (defined generally as the main sewer line, or the sewer service from the main sewer line to the sewer clean-out pipe). The sewer clean-out is typically a white, vertical, capped, 4" pvc pipe that is located at the edge of the right-of-way and provides direct access to the sewer system. Homeowners are responsible for blockages that occur in the portion of the sewer service located between the sewer clean-out pipe and the dwelling. If there is no sewer clean-out pipe at the edge of the property, the homeowner is responsible for blockages that occur anywhere in the sewer lateral.

  • How can I request sidewalk repairs?

    Requests for sidewalks or sidewalk repairs can be made by calling Town Hall.

    Town Hall 828 295-5200

  • What standards do we need to follow to install street signs?

    Street signs are installed in accordance with national standards for the location and installation of street signs.

    Town Hall 828 295-5200

  • Does Town perform snow and/or ice removal on all town streets?

    The Town performs snow and/or ice removal on all town streets. The Town prioritizes Chestnut Drive, Sunset Drive, Echo Park, and Morningside Drive off 221 as the most important streets for snow removal. After snow and/or ice is removed from these locations, all other Town streets are cleared as soon as possible. The Town is also reimbursed by the North Carolina Department of Transportation (NCDOT) for the removal of snow and/or ice from Goforth Road, Wonderland Drive, and the Watauga County portion of Globe Drive. For further information pertaining to snow and/or ice on Town streets, or those listed above, contact Town Hall 828 295-5200

    NCDOT is responsible for snow and/or ice removal on State roadways in Town. This includes Main Street and the 321 Bypass. For further information pertaining to snow and/or ice removal on State maintained roads, contact NCDOT Maintenance 828 265-5378

  • How do I report a dead animal on a Town street?

    The State maintained streets within the Town limits of Blowing Rock area are Highway 321 by-pass, Goforth Road, Wonderland Drive and Globe Road. Reports on these roads should be reported to the NC Department of Transportation at 828 265-5378. On Town streets, please call 828 295-5200.

  • Does the Town provide street cleaning?

    As of August 1, 2003 the Town will be providing street cleaning and sweeping on an as needed basis. For more information, contact Town Hall.

    Town Hall 828 295-5200

  • How can I report a street light outage or malfunction?

    Blue Ridge Electric maintains the street lights in the Town of Blowing Rock.

    To report a street light outage or malfunction, contact Blue Ridge Electric at 828-264-8894. Please be prepared to provide the following information:

    • Where is the light located?

      It is helpful to have the most detailed location information as possible. You can also count the number of lights between the malfunctioning light and an obvious landmark, such as an intersection or building. Some light locations can be described by the address of the building behind it.

    • How is the light malfunctioning?

      Is the street light completely "out"? Or does the light not operate during the periods of dusk or dawn? Does the light "cycle" between off and on?

    Detailed information is especially useful because these lights may be working properly when Blue Ridge Electric crews arrive.

    Blue Ridge Electric 828 264-8894

  • How can I find the location of a town street?

    To find out the location of a Town street, call the Department of Planning and Inspections.

    Planning and Inspections 828 295-5240

  • How can I report a street that is not properly marked?

    The Public Works Department paints roadways around May or June of each year when the weather is warm enough for good application. If you detect a street that is not properly marked, please contact Town Hall.

    Town Hall 828 295-5200

  • How can I request a traffic-control sign?

    To request a traffic-control sign or signal, call Town Hall 828 295-5200.

  • How can I request new traffic signals?

    Traffic signals are maintained by the North Carolina Department of Transportation (NCDOT). Contact NCDOT regarding requests for new traffic signals or further information.

    North Carolina Department of Transportation 828 265-5380

  • Where can I find information about Tree Ordinance?

    Currently the Town is working to improve its Tree Ordinance. Both the Town Landscape Specialist and the Department of Planning and Inspections are involved in this process. If you have any comments or suggestions, please contact Town Hall or the Department of Planning and Inspections.

    Town Hall 828 295-5200 Planning and Inspections 828 295-5240

  • How many utility bill payment options do I have?

    • Payments may be drafted from your bank account by completing a Town Bank Draft Authorization Form and returning it with a voided check to Town Hall.
    • Payments may be mailed to P.O. Box 47, Blowing Rock, NC 28605.
    • Payment may be made in person by cash or check at Town Hall, Monday through Friday, 8 a.m. to 5 p.m.
    • Payment may be made online at www.officialpayments.com by credit or debit card or e-check. Fees do apply for online services.
    • Payments may be dropped off at any time in the outside drop box located beside the front door of the main entrance at Town Hall.

    Town Hall 828 295-5200

  • What is included in utility service?

    An existing service for a residence or business may be activated by contacting Town Hall. Utility service includes water, sewer, and garbage. A refundable deposit is required to begin service. The amount of the deposit ranges from $100 to $700 and depends upon the size of the meter.

    Service connections are made as soon as possible. If you establish an account after 3:00 p.m., the connection will be made the next business day.

    For new utility services to a residence or property, contact the Town Hall.

    Town Hall 828 295-5200

  • Should we report running water in places not usually wet?

    Yes. Call Town Hall at 295-5200 during hours or the non-emergency Police number at 295-5210.

  • Should water be cut off at the street when the home is not occupied?

    Yes. If you are leaving for a period of 10 days up to 2 weeks you will need to cut the water off at the meter. The towns leak adjustment policy will not allow an adjustment if water was left on at the meter.